退款政策
Return & Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with all original packaging and accessories included. Proof of purchase or your order confirmation is required.
To start a return, please contact us at sale@fixwal.com.
Returns should not be sent back without prior authorization. Once your return request is approved, we will provide return instructions and, if applicable, a prepaid return shipping label.
Return Address:
901C Lambson Lane
New Castle, DE 19720
United States
Items returned without first contacting us will not be accepted.
You can always contact us at sale@fixwal.com with any questions regarding returns or refunds.
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Return Shipping Costs
If the return is due to our error, including but not limited to:
• You received the wrong item
• The item arrived damaged or defective
• The item is missing parts due to our mistake
Fixwal will provide a prepaid return shipping label or reimburse the reasonable return shipping cost.
If the return is requested for reasons other than our error, including but not limited to:
• Ordered the wrong item
• No longer needed
• Changed your mind
• Ordered by mistake
The customer is responsible for the return shipping costs.
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Damaged or Incorrect Items
Please inspect your order immediately upon delivery.
If your item is damaged, defective, or you received the wrong item, please contact us within 7 days of delivery at sale@fixwal.com. We will evaluate the issue and work with you to provide a replacement, exchange, or refund as appropriate.
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Non-returnable Items
The following items are not eligible for return:
• Products that have been used, assembled, modified, or damaged by the customer
• Customized or personalized products
• Gift cards
• Clearance or final sale items (unless required by applicable law)
If you are unsure whether your item is eligible for return, please contact us before initiating a return.
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Exchanges
The fastest way to receive the item you want is to return the original item. Once your return has been approved, you may place a new order for the replacement item.
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European Union 14-Day Cooling-Off Period
If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of delivery without providing a reason, in accordance with applicable consumer protection laws.
Returned items must be unused, in their original condition and packaging, and accompanied by proof of purchase.
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Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.
Original shipping charges are non-refundable unless the return is due to our error, such as shipping the wrong item or sending a defective product.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at sale@fixwal.com.